Hello blog, haven’t seen you in a while. Well, that’s what happens when you blow up your computer Hart. You have no means by which to communicate.
Yes good folk, Hartsyard experienced the great computer disaster of 2012 last week when I poured my delicious cup of freshly brewed tea (milk, half a sugar) all over our lovely computer, right before a fully booked weekend.
Not to worry, the next morning the Bondi Apple store helped outfit me with a brand new Apple Air while three staff and 4 security guards wrangled my child who was determined to escape out the front door.
I went to the Bondi store, because one of their staff is a regular at Hartsyard, and a native from Gregory’s homeland and I blame him entirely for the whole thing. You see, just days before the great tea incident, he gave me his number ‘just in case I ever had a technical difficulty’. Technical difficulty? Oh, I’d say this qualifies.
Anyway, it’s all good now and I won’t lie…I did enjoy the 12 hour respite from the emails.
Which brings me to today’s post.
Last time I asked you for advice you were vocal, encouraging and interactive. It was really cool actually, I can see how people get hooked on this blogging biz.
Most of you saw no need for us to change the wine glasses, but a few of you did (did you read Pat Nourse’s comment on the blog?) and so we have some stemless wine glasses on their way to Hartsyard. The tumblers will still be available, so now it will be a funny little thing where you can pick your wine and your glass, and have a debate about it at your table. It could be a good conversation starter if you’re out on an awkward first date…
And so today I ask you about reservations…
As you’re no doubt aware, we take most of our reservations via email as I’m home with Q during the day. It also allows me to provide the personal touch we were determined to have at Hartsyard.
Problem is, when you blow up your computer, you can’t provide any personal touch at all.
People like an immediate response, but we’re far too small to have someone monitoring the emails and phones full time, so if Q boycotts sleep, or you email during service, or I am so tired I want to punch myself in the face, you won’t get an answer until late that night or early the next morning.
A reservation system provides an immediate response, a follow-up confirmation email, and texts you on the day, which may go some way to preventing those mean and nasty n0-shows…harder to no-show when you know it’s noted on your record don’t you think?
There’s also no human error. I know people, it’s hard to believe, but despite my best efforts, I have been known to make the odd mistake here and there…
But the big benefit?
It would free me up to get back to more important activities like this blog and oh, I dunno, painting my nails or curling my hair or something.
But would you feel slighted? Would it seem rude? Does it detract from the personal service we’re trying to provide?
I’m inclined to think it will allow us to be more personal as the response will be immediate, with a tailored email to your specific requirements.
And in this day of internet, twitter, facebook, instagram, 4cubed…4squared…whatever that thing is called…email, text and websites, immediacy is key.
What are your thoughts people? I expect your responses within the next 30 seconds.