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Hartsyard's Blog


By August 16, 2012 12 Comments

Hello blog, haven’t seen you in a while. Well, that’s what happens when you blow up your computer Hart. You have no means by which to communicate.

Yes good folk, Hartsyard experienced the great computer disaster of 2012 last week when I poured my delicious cup of freshly brewed tea (milk, half a sugar) all over our lovely computer, right before a fully booked weekend.

Not to worry, the next morning the Bondi Apple store helped outfit me with a brand new Apple Air while three staff and 4 security guards wrangled my child who was determined to escape out the front door.

I went to the Bondi store, because one of their staff is a regular at Hartsyard, and a native from Gregory’s homeland and I blame him entirely for the whole thing. You see, just days before the great tea incident, he gave me his number ‘just in case I ever had a technical difficulty’. Technical difficulty? Oh, I’d say this qualifies.

Anyway, it’s all good now and I won’t lie…I did enjoy the 12 hour respite from the emails.

Which brings me to today’s post.

Last time I asked you for advice you were vocal, encouraging and interactive. It was really cool actually, I can see how people get hooked on this blogging biz.

Most of you saw no need for us to change the wine glasses, but a few of you did (did you read Pat Nourse’s comment on the blog?) and so we have some stemless wine glasses on their way to Hartsyard. The tumblers will still be available, so now it will be a funny little thing where you can pick your wine and your glass, and have a debate about it at your table. It could be a good conversation starter if you’re out on an awkward first date…

And so today I ask you about reservations…

As you’re no doubt aware, we take most of our reservations via email as I’m home with Q during the day. It also allows me to provide the personal touch we were determined to have at Hartsyard.

Problem is, when you blow up your computer, you can’t provide any personal touch at all.

People like an immediate response, but we’re far too small to have someone monitoring the emails and phones full time, so if Q boycotts sleep, or you email during service, or I am so tired I want to punch myself in the face, you won’t get an answer until late that night or early the next morning.

A reservation system provides an immediate response, a follow-up confirmation email, and texts you on the day, which may go some way to preventing those mean and nasty n0-shows…harder to no-show when you know it’s noted on your record don’t you think?

There’s also no human error. I know people, it’s hard to believe, but despite my best efforts, I have been known to make the odd mistake here and there…

But the big benefit?


It would free me up to get back to more important activities like this blog and oh, I dunno, painting my nails or curling my hair or something.

But would you feel slighted? Would it seem rude? Does it detract from the personal service we’re trying to provide?

I’m inclined to think it will allow us to be more personal as the response will be immediate, with a tailored email to your specific requirements.

And in this day of internet, twitter, facebook, instagram, 4cubed…4squared…whatever that thing is called…email, text and websites, immediacy is key.

What are your thoughts people? I expect your responses within the next 30 seconds.



Join the discussion 12 Comments

  • Peta says:

    I reckon you guys are fine to put in a more automatic reservation system. It’s a lot easier for everyone involved and as long as there’s a section where people can ask questions, make specific requests etc, there would be no issue at all.

    Your brilliant personal service shines through when one walks through the door and if reservations are currently taking up a great deal of your time, then you should certainly go with a more efficient option.

  • Kylea says:

    the pressure, the pressure… 30 seconds to come up with a comment 🙂

    As much as I love fantastic customer service & feeling like I am valued & important, when it comes to a booking I prefer the instant feedback/confirmation so I know it is booked. No need to keep checking emails to see if I need to make a different booking if the place is already fully booked. Plus I LOVE the sms reminder.
    You can provide the smile & friendly smile as I walk in the door. Just my preference.

  • Michael says:

    Please Naomi keep reservations they are the best, we love the system and the feedback

  • Totally happy to have an automated reservation system – after all if a person really wants to get in touch personally they still could email or phone, right? Go for it I say.

  • I wouldn’t feel slighted by using a reservation system, though I would be hesitant to put my phone number in for fear that some spam-bot would start texting me with offers at all hours of the day (it’s happened before).

    On the other hand, if I emailed to make a reservation I would probably expect a response within 24 hours on a day that you’re open, but not immediately. Do others expect something different?

  • Miss Piggy says:

    I’m a total control freak so an instant response to my reservation request sounds great to me!

  • Bradley F says:

    I agree with everyone else – I’d rather you maintained your sanity so you could provide the brilliant service on the night, so fully support an automated reservation system. And if it’s on a mac, what could go wrong?

  • Connie says:

    As much as we love the personal touch, there are definitely more important things in life, free yourself – go automated!

  • Suzanne says:

    We can cope with it. You can use your time more effectively and productively. Making the reservation is a very small part of the overall experience. I survived the infamous Seiobo reservation system and would use it again without hesitation if it meant I got to eat there again. Ditto for Hartsyard .

  • Craig says:

    oh Naomi, as long as get a warm greeting from the wonderful YOU, get to eat the wonderful food, soak up the wonderful vibe & drink the wonderful cocktails….I’ll be one wonderfully happy local! So go right ahead & automate away!!

    Absolutely adored our visit again last Sunday. see you again soon.x

  • Tanya says:

    Set yourself free! The personal service comes as soon as you enter in the door. People are used to the reservation systems and it’ll be worth your free time.

    I checked and that children’s reading hour event we spoke about last time is for 4 years and up…sorry! But hope to see you outside of Hartsyard sometime anyway for some of the other events. Maybe Tuesdays? See you all soon!

  • Matt says:

    I’m happy with automation, though if you’re worried about losing your personal touch, you could have Naomi do the call back confirmation on the day?